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CorpTek Solutions, LLC :: Legal

Corptek Xchange Cancelation Policy:
In order to cancel your Corptek Xchange contract:

Contact Customer Support and request to cancel. Have your account number ready. Once your account has been cancelled, we will send you a confirmation email.

IMPORTANT: You are responsible for the full contract fee in the month in which you cancel, i.e., if you cancel your contract in August, you are responsible for August fees. Your contract for that month remains active and fully functional until the end of that month. After the end of the month, your account will cease to work and you will not be charged again. It is not necessary to wait until the last day of the month to cancel your contract.

If you have any problems cancelling your contract, please contact Customer Support at at 817-277-1001 or support@corptek.net.

Return Policy:

Products sold by CorpTek Solutions, LLC. are covered by our 30-day return period, unless otherwise noted. Policies regarding items that are not covered by the 30-day return period are specified on the products' individual pages as well as in the special exceptions section below. Please note that CorpTek Solutions, LLC. does not offer any technical support. Please direct technical questions to the manufacturer.

In any case, refunds CANNOT be accepted when the UPC code, serial number and/or any bar code is missing for ANY reason.

All returns covered under our 30-day return period are subject to the following:

A Return Merchandise Authorization (RMA) number issued by CorpTek Solutions, LLC. must accompany all returns.

RMA numbers must be obtained no later than 30 days from the date the product was shipped. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider.

All RMA numbers are valid for 10 days from the date of issuance.

All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.

CorpTek Solutions, LLC. will not accept items that have been physically damaged or misused. Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.

CorpTek Solutions, LLC. will not honor requests for exchanges under any circumstances.

All returns must be shipped freight prepaid.

All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.

15% restocking fee applies to all refunds.
+ Per State of California regulations, any taxes refunded in this case will be calculated based on the final refund amount minus the 15% restocking fee, not the original purchase price. Please refer to http://www.boe.ca.gov/pdf/reg1655.pdf for further information.

Please allow 1-2 weeks for all refunds.

After 30 days of the purchase date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider. Please see the products' individual pages for additional details on warranty coverage.

Claim for missing accessories or product not as advertised must be reported within 15 days from the date item is shipped.

SPECIAL EXCEPTIONS

CPU | Hard Drives | Memory | Monitors

Arrangement for a return must be made within 15 days from the date the item is shipped.

Products that are defective, and/or DOA (Damaged On Arrival), can be returned for repair / replacement.

All returns must also follow the return procedures mentioned above.

Overclocking or improper installation of CPU fans will cause CPUs to chip or burn. All chipped and burnt CPUs are considered physically damaged and are not eligible for replacement or refund.

NO REFUNDS are accepted for any items in these categories.

Products that are defective can only be returned for repair/replacement.

Arrangement for a return must be made within 30 days from the date the item is shipped.

All returns must also follow the return procedures mentioned in the 30 day return period section

Bundled Items

When returning an item that was originally part of a bundle, the refund amount will be based on the item's single unit price at the time of purchase.

Arrangement for a return must be made within 15-days from the date the item is shipped.

Products that are defective and/or the seal of included software is broken, can only be returned for repair / replacement.

All returns must also follow the return procedures mentioned above.

Please contact CorpTek Soluctions, LLC. for an RMA #. 817-277-1001, support@corptek.net.

After receiving your Return Merchandise Authorization (RMA) Number

Write your RMA number legibly on the return label or outside of the packaging box.

Return the item in its original packaging to:

CorpTek Solutions, LLC. Returns Department
1144-A West Pioneer Pkwy.
Arlington, TX 76013

Unauthorized Returns

Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees. Per State of California regulations, any taxes refunded in this case will be calculated based on the final refund amount minus the 15% restocking fee, not the original purchase price. Please refer to http://www.boe.ca.gov/pdf/reg1655.pdf for further information.

Warranty Service

For warranty service, please check the product page to find out who the warranty provider is for your particular product. In all cases, you must have a RMA number. If CorpTek Solutions, LLC. is the warranty provider, you must obtain a RMA number from us. If a manufacturer or third party is responsible, you must obtain a RMA number from them. Please see the Manufacturer Warranty Section for full details.

Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA. Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to purchase.

SALES POLICY AGREEMENT

By placing an order with CorpTek Solutions, LLC., a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order with CorpTek Solutions, LLC., a customer has agreed to the total dollar amount of the sale, and authorized CorpTek Solutions, LLC. to collect payment via the payment method the customer specified. CorpTek Solutions, LLC. reserves the right to make changes to this site and these terms and conditions at any time.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CorpTek Solutions, LLC. AND OTHER SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

** NOTE:

CorpTek Solutions, LLC. attempts to be as accurate as possible in our content and pricing. However, we cannot guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, CorpTek Solutions, LLC. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion. However, due to the industry's fast pace, reviews can become outdated and should not be considered a substitute for doing one's own research. Thank you.