How Much Should IT Managed Services Cost?

When any business owner or decision maker calls around, trying to find out what should IT Managed services cost; they quickly discover pricing is not uniform. The answers they receive do vary and will go from confusing to outright frustrating. And quite honestly, there is no online catalog to pick and choose from or one-price-fits-all formula. However, there are six popular IT Managed services pricing models you can review as your starting point.

What Are The Six IT Managed Service Pricing Models?

Like with any service industry, IT managed service providers offer a wide variety of services. And like other service-oriented companies, each has pricing fees based on what they provide and the value it brings to their clientele. But, what ABC MSP charges will differ from what XYZ MSP charges.

Even though there pricing may vary, one thing is for sure; each offers six different pricing models. Do note: pricing models do not constitute specific pricing. Instead, each model represents a set of services provided in the desired plan.

The six IT managed service pricing models are:

  1. Monitoring Only
  2. Per Device
  3. Per User
  4. Tiered
  5. All You Can Eat
  6. A La Carte

What is the Monitoring Only Model?

Monitoring only model provides network monitoring and alerting services. The managed service provider offers this model to companies of all sizes. With the midsize or enterprise companies with in-house, IT technicians they too can also be alerted. With this model, there are several service levels offered.

What is the Per Device Model?

The per-device model is a flat fee for each type of device that gets supported in your company’s IT environment. For instance, a basic per-device pricing model might designate a flat price:

  • Per desktop / per server / per network printer / per managed network

The pricing is straightforward to quote, and the monthly service fee gets adjusted when you add more devices into this model.

What is the Per User Model?

The per-user model closely resembles the per-device model. Instead of being billed per device, you’re invoiced per user, per month; which covers support for all methods used by each user. The support typically covers commonly used equipment:

  • Office equipment: PC, laptop, tablet, and connectivity
  • Home equipment: home PC, laptop, tablet, and smartphone
  • Communication equipment: hotels and kiosks when traveling

What is the Tiered Model?

The tiered model is designed to provide bundled packages. With each package, “X” amount of services are included. And being that this is a tiered model, it also means there are three or more bundled package levels, with three or more pricing levels. They usually get labeled as “Gold, Silver, and Bronze” or “Basic, Standard, and Premium.” The premise with this model is simple when you pay more, additional services become available, not offered with any lower-level bundled package.

What is the All You Can Eat Model?

The all-you-can-eat model gives you flexibility. With this model budgeting your IT support expenses, enables you to gauge what’s taken place over the past year, and then make calculated IT cost forecasts for the coming year. Typically you’ll have access to:

  • Remote support / on-site support
  • Lab or bench time / 24/7 year-round support
  • Services available during specific hours of the day / particular days of the month

The all-you-can-eat model gives the client the ability to genuinely budget their IT support costs over a year’s time and experience no hidden or surprise fees.

What is the A La Carte Model?

The a la carte model is unique. With this model, you’re getting individual services. Maybe there’s a specific problem which has come up and needs addressing. That’s when you pay for the services you need. You can also create a customized IT managed services bundled package for yourself, tailored to your company’s specific needs or requirements. That’s what makes this model different, sort of, off the menu will you, from an all-inclusive, IT Managed services models or pre-bundled packages.

What About Actual Pricing Ranges?

Actual pricing ranges vary from one jurisdiction to another. But to give you a brief overview of what pricing ranges look like; here’s the breakdown. Just remember, these are not actual prices only pricing ranges.

1. Flat Based range: Monthly, quarterly, or annually fee depending on needs

2. Per User range: $125–$300 per month

3. Per Device range: $5–$100 per month

With the Monitoring Only, Per Device, Per User, Tiered, All You Can Eat, and A La Carte pricing models and the pricing ranges, it gives you a clear picture of how much should IT Managed Services cost when calling different providers needing their expertise.