LIST OF SERVICES

HELPDESK60—during normal business hours we offer our state-of-the-art Helpdesk. Utilizing this technology your business can connect to one our local technicians and begin chatting with them in 60 seconds or less.

HELPDESK STANDARD – during normal business hours you can submit tickets to our support email or call us for support. IT security protocols, configuration, and monitoring that allow us to find and fix any areas of concern.

MANAGED PATCH MANAGEMENT (MPM)—is the process of repairing system vulnerabilities which are discovered after the infrastructure components have been released on the market. Therefore, it is necessary to devise a patch management process to ensure the proper preventive measures are taken against potential threats.

MANAGED ANTI-VIRUS—protects against threats across email, browsers, files, URLs, ads, apps, and more in real time. Uses a layered approach to global threat intelligence to continually refine and enhance classification accuracy. Uses advanced behavioral heuristics to identify and protect against never-before-seen threats.

DNS PROTECT—is a technology used to protect information on the Domain Name System (DNS) which is used on IP networks. It provides authentication for the origin of the DNS data, helping to safeguard against attacks and protect data integrity.

MANAGED BREACH DETECTION—the analysis engine aggregates data from the agents and uses algorithms to discover malicious outliers (footholds) in the dataset. Each persistent application is evaluated using a combination of file reputation, frequency analysis, and other proprietary algorithms. When an anomaly is detected, it delivers prioritized remediation recommendations—not alerts—to you and all other affected members.

PC ENCRYPTION—layers an intelligent engine on top of encryption built into the operating systems of all PCs, so the user burdens are wiped away. Plus, the tool can instantly remove user access to data, and uses a patented method to immediately restore the data by pushing one button. Also, this tool can manage hardware-level encryption.

vCIO – collaborates with the companies and provides strategic consulting services and cost analyses regarding information technology and cloud infrastructure. A vCIO assists entrepreneurs in developing the blueprint for the firm’s IT strategic plan using up-to-date programs, software, and resources.

VM BACKUP—backs up live VMs by leveraging Microsoft VSS with Zero downtime. Replicate selected VMs to an offsite location for disaster recovery protection, either to your own offsite storage through your internet connection or by enabling drive swap rotation on selected drives. Compression and military grade Encryption.

PHYSICAL BACKUPS – backup for non-virtualized servers. This is a P2V Hyper-V solution (physical to virtual) as well as a Disk2VHD solution, as the backed up physical server can be restored to a virtual Hyper-V environment as a virtual machine (VM) or as virtual disk (VHDX).

MANAGED UNIFI – remotely monitor and manage UniFi devices. Nightly backups, automatic updates and 24/7 monitoring.

SECURITY AWARENESS TRAINING—is a formal process for educating employees about computer and internet security. A good security awareness program should educate employees about corporate policies and procedures for working with information technology.

MULTI-FACTOR AUTHENTICATION—is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence to an authentication mechanism: knowledge, possession, and inherence. Two-factor authentication is a type, or subset, of multi-factor authentication.

RISK INTELLIGENCE SCAN—weekly automated computer scans to identify software vulnerabilities as well as the discovery of PII (Personally Identifiable information) that would lead to severe penalties in the event of a data breach. With weekly automated assessments to uncover and document network assets, problems and security risks.

NETWORK MONITORING—is a cloud-based system that provides unprecedented insight into networks and automates complex and time-consuming tasks. It keeps network maps and documentation up to date in real-time, captures and manages device configurations, monitors network performance, alerts you to potential network issues, and more.

365 ONEDRIVE/SHAREPOINT BACKUP – Cloud backup takes multiple snapshots at regular intervals throughout the day. This ensures that the backups keep up with your data.

OFFICE 365-LIST OF PRODUCTS

BUSINESS BASIC – best for businesses that need easy remote solutions, with Microsoft Teams, secure cloud storage, and Office Online (desktop version not included).

BUSINESS STANDARD – best for businesses that need full remote work and collaboration tools including Microsoft Teams, secure cloud storage, business email , and premium Office applications across devices.

BUSINESS PREMIUM – best for businesses that require secure, remote work solutions with everything included in Business Standard, plus advanced cyberthreat protection and device management.

365 APPS – best for business that need Office apps across devices and cloud file storage. Business and Microsoft Teams not included.

365 E3, E5 – Get the best-in-class productivity apps with security and compliance capabilities for your enterprise.

PLUS – best for businesses that need business email and other Microsoft business services for server-based users.

AZURE – is Microsoft’s public cloud computing platform. It provides a range of cloud services, including those for compute, analytics, storage and networking. Users can pick and choose from these services to develop and scale new applications, or run existing applications, in the public cloud.

365 MAILBOX BACKUP – allows you to back up, restore and manage all your Office 365 mailboxes through a centralized online console.

ADVANCED THREAT PROTECTION – enhanced security with spam and phishing detection. Dynamic analysis of URLs and attachments. Social media account protection. Policy-enforced encryption and data loss prevention.

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